BASIC FUNCTION:

The Manager of Member Care and Engagement is a high-level, functional leader who plays an integral role in the spiritual life, health and development of those served by Perfecting Ministries.  The Manager of Member Care and Engagement designs and implements benchmark systems to provide and track care, communication, engagement and integration of those served both internally and externally by Perfecting Ministries.

CORE RESPONSIBILITIES:

• Implements and manages overall strategy for first time attenders at The Perfecting Church insuring their experience is welcoming, engaging and memorable.
• Develops and maintains processes to foster meaningful connections and follow up with first time attenders, visitors, new and existing members.
• Works with the Executive Team to ensure that our overall communications approach including all print and digital media continues to be engaging and easily navigated by potential and existing members.
• Establishes, manages and grows a team of instructors for all new member workshops.
• Establishes, manages and grows a Welcome Team to insure a warm and memorable experience for all first-time attenders, visitors and existing members.
• Masters and maximizes the use of Member Database and all administrative tools including Constant Contact, Event Brite and other CRMs as effective tools to engage, track and integrate prospective and current members in discipleship and internal and external engagement opportunities in a timely, accurate and efficient manner.
• Establish, maintain and communicate key goals and performance measures that provide the Lead Pastor, staff and lay ministerial leadership with ongoing updates of member engagement, care and integration.
• Participate in the annual strategic planning and budgeting process including evaluation of ministry performance; review of mission, vision and core values; development of key objectives, tactics, initiatives and activities as it relates to member care and engagement.
• Champion the development of infrastructure by all ministries and support areas that support healthy, long-term growth of the church.
• Serve as a compassionate and professional liaison on behalf of and between executive/staff ministerial team, lay leaders, members, volunteers, vendors and community stakeholders when appropriate.
• Demonstrates advanced proficiency in Microsoft Office, drafting, proofing and editing a variety of correspondence, reports and presentations containing highly confidential information.
• Actively aid in administration of member care including benevolence, condolences, hospital visits, funerals, weddings and baby dedications in coordination with staff ministerial team and/or lay elders, working closely with Elders and Executive Team to coordinate weddings, funerals and other member events both on and off the campus of Perfecting Plaza.
• Answer, screen and direct care requests, responding as needed to minimize interruptions that may detract from set priorities.

PERSONAL CHARACTERISTICS:

• Professing personal faith in Jesus Christ, evidenced by spiritual growth, passion for God and deep involvement as both a leader and participant in the spiritual life and offerings of the church.
• Living out Scripture’s “one another” commands in relationships and exhibit a personal ministry of discipleship and evangelism.
• Demonstrating the biblical qualifications of a Deacon (1 Timothy 3:8-13).
• Proven team leader and people developer, with leadership experience of a multi-person staff.
• Bachelor’s Degree in Business Administration, Communication, Organizational Leadership or related field.
• Self-starter who proactively circles back on open projects, staff and volunteer needs, and initiatives to understand progress and ensure success.
• Servant leader who enjoys working with people.
• Excellent problem solving & conflict resolution skills.
• Strategic thinker who maintains a big picture perspective while overseeing detail implementation.
• Effective communicator with the ability to motivate and build strong teams.
• Skillful in understanding and utilizing key performance measures.
• Computer literate with proficiency in Microsoft Office.

REPORTING RELATIONSHIPS:

Lead Pastor and his designee(s)

For more information or to apply please contact: joy@theperfectingchurch.org